You can reach out through ProDevs within five (5) days of the payment being made if you wish to request a refund directly from a Talent.
ProDevs encourages Clients and Talents to resolve disputes among themselves or to take advantage of our dispute resolution process. If all attempts to resolve refund dispute fails, this refund policy (The “policy”) informs you about your right to receive a refund for services completed through our Gigs portal as well as describes the procedures, rules, and guidelines relating to the refund.
Please read this policy carefully to understand your rights and also understand the requirements for the refund.
ProDevs may offer returns in the following condition
Client and Talent may mutually agree to a refund for reasons other than those mentioned above; however, authorization of such refunds will be subject to a review by the ProDevs team. Refunds are only applicable to funds held in the Client’s wallet. Do not attempt to process a refund through bank chargebacks or payment companies as this might lead to the account being permanently deactivated. Customers may request a refund within five (5) business days following receipt of the service.
Notwithstanding other provisions of this policy, we may refuse to grant refunds if:
If you are dissatisfied with the service provided to you and you are eligible for a refund as provided under this policy, you must lodge a complaint using the chat feature on the portal. Once a complaint has been lodged, a member of the team will reach out to the complainer and an internal review will be conducted.
Refunds are issued at our discretion and refund requests may be accepted or rejected by the ProDevs team. ProDevs also reserves the right to charge a 3% fee from Client payments to facilitate client wallet and disbursement fees associated with the payment service when issuing a refund.
For enquiries or comments regarding this policy, you can email the team.
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Email: business@prodevs.io
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